• Develop, document, and implement SOPs and protocols to standardize clinical operations. • Conduct thorough research to identify root causes of operational challenges and propose practical, evidence-based solutions. • Continuously evaluate existing processes, workflows, and procedures to identify areas for improvement using principles from Lean Six Sigma, total quality management, and other continuous improvement methodologies. • Lead initiatives to streamline operations, reduce waste, and improve overall efficiency. • Help manager calendars for clinical leadership; record and distribute meeting minutes as needed. • Partner with the Medical Director, Clinical Directors, and other Clinical Operations Leaders to align operational improvements with organizational goals and integrate clinical and operational perspectives in decision-making. • Serve as a liaison between clinical staff and administrative leadership to ensure seamless communication and implementation of initiatives. • Manage multiple projects related to process improvement, ensuring timely completion and alignment with organizational priorities. • Track and report the progress and outcomes of improvement initiatives, providing actionable insights to leadership. • Facilitate training sessions and workshops to educate staff on new processes and protocols. • Analyze data to assess the effectiveness of current operations and monitor the success of implemented changes. • Utilize performance metrics to support recommendations and provide regular updates to the Practice Administrator and leadership team.