Position Summary

The Senior Project Manager is a key leader within the New Business & Client Conversion department, responsible for driving the successful implementation of new business and the end‑to‑end conversion of existing clients onto the Basys platform. This role oversees large‑scale, complex, cross‑functional technology projects—including system implementations, client onboarding, platform migrations, and major operational and technical upgrades. The Senior Project Manager ensures projects are delivered on time and within budget while maintaining a strong focus on client experience, operational readiness, data accuracy, and adoption of the Basys platform. This role partners closely with IT, Operations, Product, Vendors, and external stakeholders to ensure seamless delivery and long‑term success.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Lead full life‑cycle project management for client implementations and conversions onto the Basys platform, including planning, execution, testing, training, and go‑live.
• Lead full life‑cycle project management for client implementations and conversions onto the Basys platform, including planning, execution, testing, training, transition and go‑live.
• Establish and communicate project expectations, roles, and responsibilities to cross‑functional team members and resource managers.
• Define and validate project scope with sponsors and stakeholders; implement effective scope controls and proactively manage change requests.
• Create and enforce project governance structures, ensuring consistent methodologies, documentation, approvals, and delivery practices across all projects.
• Serve as primary project leader for new client onboarding and existing client migration to Basys, ensuring smooth transition of eligibility, contributions, claims, pension, and ancillary functions.
• Partner with Business SMEs (implementation managers) to translate client requirements into Basys configuration, data mapping, workflow design, and testing strategies.
• Ensure readiness activities—including training, operational support model, data validation, and cutover planning—are completed and aligned to client expectations.
• Oversee internal and client‑facing communications to ensure transparency, clarity, and confidence throughout the implementation lifecycle.
• Conduct comprehensive risk assessments and develop actionable mitigation plans; monitor risks and issues to full resolution.
• Produce clear, consistent, and executive‑ready project status updates, dashboards, and progress reports.
• Ensure quality of all project deliverables, including requirements, test plans, data files, and configuration outputs.
• Implement structured lessons‑learned activities to drive continuous improvement in implementation methodology and client conversion playbooks.
• Manage relationships, deliverables, and performance of external vendors supporting Basys configuration, data transformation, or integration activities.
• Negotiate vendor scope, timelines, and SLAs to align with project goals and ensure compliance with contract terms.
• Coordinate joint work efforts between vendor teams and internal teams to minimize dependency delays.
• Manage project financials, track actuals vs. budget, and provide regular cost reporting and forecasting.
• Anticipate resource needs and escalate gaps to leadership to ensure timely and effective project staffing.
• Mentor other project managers and Enterprise Implementation Group teammates by providing guidance on project discipline, client management, and Basys‑specific best practices.
• Promote an environment of collaboration, accountability, and continuous improvement within the project team and across departments.
• Drive standardization of implementation frameworks, tools, templates, and Basys configuration guidelines.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree level in business, computer science or a related field, or equivalent experience.
• 8 years’ project leadership experience with proven success in large, complex IT system implementations and other IT-related projects.
• Technically proficient with a broad understanding of system technology, various platforms, diverse application systems and tools, IT processes & controls and development methodologies. 
• A proven track record of multiple, concurrent, complex IT implementation projects and teams.
• A proven track record in developing strong, skillful, effective cross-functional IT project teams with excellent customer service orientation.
• Exceptional communication skills (verbal and written) with both technical and non-technical colleagues and customers. 
• Professional presentation skills.
• In depth experience negotiating with and managing third parties.
• Excellent coaching, mentoring and conflict management skills.
• Skilled at working within a team-oriented, collaborative environment.

Preferred Qualifications

• Experience with Smartsheet and Azure Dev Ops
• Project Management Professional (PMP) Certification highly preferred.

• Experience in health care and claim management experience; Taft-Hartley experience a plus.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Overnight travel may be required.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!