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Merative

A data and software partner for health and government social services, with tech and expertise to drive real progress.

Account Manager

Account ManagerSalesFull TimeRemoteLeadTeam 1,001-5,000Since 2022H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$113.5K - $170.2K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglishSalesforce

Job Description

• Build and maintain strong, sustainable relationships with key stakeholders and decision-makers across assigned accounts. • Develop and nurture deep relationships across the client organization including identifying coaches, developing champions, and managing detractors. • Establish regular contact with key client stakeholders and become a trusted advisor to assigned accounts. • Act as an extension of the client organization within Merative for all activities and escalations. • Identify opportunities for solution expansion by acting as an advocate for Merative within the client organization. • Monitor customer usage and feature adoption, recognizing red flags and implementing action plans to address them. • Develop and maintain a “success plan” for Premier and Key accounts to ensure customer recognizes value and achieves objectives. • Proactively identify, define, and drive action plans around accounts that are at risk of nonrenewal.

Job Requirements

  • 8+ years in account management or strategic client-facing roles
  • Bachelor’s degree and healthcare industry experience required
  • Personal interest in providing exceptional customer experience
  • Analytical skills; methodical and detail-oriented planner and problem-solver
  • Strong, influential written and verbal communication skills
  • Reliable, dependable, ability to keep a consistent schedule while working autonomously in a remote environment
  • Proactive, with excellent prioritization and task management skills
  • Intermediate to advanced SFDC skills
  • Intermediate to advanced Microsoft Office skills
  • Ability to travel up to 50%.

Benefits

  • Remote first / work from home culture
  • Flexible vacation to help you rest, recharge, and connect with loved ones
  • Paid leave benefits
  • Health, dental, and vision insurance
  • 401k retirement savings plan
  • Infertility benefits
  • Tuition reimbursement, life insurance, EAP – and more!

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