Role Description

The New Learner Compliancy Specialist II, Credential Support guides newly admitted learners through their credentialing requirements to ensure compliance with College and Experiential Learning standards. This role manages a larger caseload than Specialist I (up to 350 learners) and focuses on building efficiency, troubleshooting, and supporting learners through the full credentialing process.

• Guides learners in creating third-party vendor accounts, uploading documentation, and initiating background checks and drug screenings.
• Provides guidance on navigating credentialing systems and clarifying College and DFC requirements.
• Communicates with learners via phone calls, conference calls, texts, and emails to ensure timely completion of credentialing tasks.
• Monitors learner progress, identifies potential compliance risks, and escalates issues when necessary.
• Collaborates cross-functionally with colleagues and supervisors to resolve credentialing challenges.
• Assists in training new collaborators and contributes to process improvement initiatives.
• Maintains accurate documentation and updates within credentialing systems to track learner progress and outcomes.

Qualifications

• Associate’s Degree required, bachelor’s degree preferred.
• Demonstrated experience producing professional communication and correspondence is required.
• Experience providing a high standard of customer service is required.
• Demonstrated proficiency with Microsoft Office products is preferred.
• Experience in credentialing processes or administrative support is highly preferred.

Requirements

• Budgeted Hiring Range: $27 — $29.50 USD.
• All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.
• Employment is contingent upon successful completion of a background check and drug screen.

Benefits

• Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators.
• We believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures.