• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges. • Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts. • Deeply understand customers business needs and match to qualifying products and solutions. • Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives. • Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service. • Proactively manage contract renewals, ensuring high renewal rates and preventing churn. • Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes. • Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed. • Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. • Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.