This role handles client and group billing, premium collection, and group changes, including generating, distributing, and collecting all necessary group invoices for claims, premiums, and ASO billing. The specialist is also responsible for maintaining accurate group and client data and managing related support tickets and emails in a timely manner.

The specialist will perform quality assurance activities for billing and enrollment processing under the direction of the supervisor, communicating audit results, trends, and suggestions for improvement. Key duties include educating team members on quality expectations, performing processing quality audits, and tracking performance metrics using internal tools.

The Billing Associate will manage billing and receivable transactions, processing invoices based on Statements of Work and assisting with monitoring the billing inbox to ensure efficient daily financial processes. Key tasks include researching outstanding receivables, cleaning up Accounts Receivable aging, and monitoring collection agency activity.

Billing Administrator supporting client experience for a publishing company