Empowering accounting firms with Practice Intelligence™ solutions that make a difference.
Enterprise Customer Success Manager
Location
United States
Posted
3 days ago
Salary
Not specified
Seniority
Senior
Job Description
Job Requirements
- A minimum of 4 years in Customer Success, Renewal Management, or Account Management, with a focus on enterprise-level SaaS customers for at least 2 years.
- Experience in early-stage startups with a willingness to embrace ambiguity and quickly adapt to change.
- High EQ; adept at managing multiple stakeholder relationships.
- Demonstrated success in increasing renewal rates and building effective renewal processes.
- Ability to create and refine Customer Success playbooks and processes. Familiarity with HubSpot or Salesforce is required.
- Comfortable analyzing large data sets to identify trends and lead-indicators for customer health and risk mitigation.
- Experience managing and expanding enterprise customer relationships, with strong negotiation skills and the ability to overcome objections.
- A collaborative approach with innovative ideas, a sense of humor, and a passion for customer success.
- Experience with Customer Success platforms like Gainsight or ChurnZero is a plus.
- A self-motivated attitude with a willingness to go above and beyond to ensure customer success and satisfaction.
Benefits
- Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
- Remote, work-from-anywhere culture
- Flexible PTO
- World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
- Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
- 401(k) matching
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