We help great businesses reach their ideal clients.
Client Success Manager
Location
United States
Posted
3 days ago
Salary
$52K - $55K / year
Seniority
Junior
Job Description
Job Requirements
- Client account management for ongoing service engagements and retainers.
- CRM systems for B2B services (monday.com) and account health tracking.
- Contract management (renewals, onboarding, cross-sells, up-sells).
- Data analysis and reporting on service performance, SLAs, and client outcomes.
- Process documentation, playbooks, and service workflows.
- Virtual communication and presentation skills (Zoom, Aircall, emails).
- Risk identification and escalation management.
- Experience managing mid-market or enterprise B2B service clients in a remote environment.
- Experience owning post-sale relationships and acting as the primary strategic point of contact.
- Leadership experience in client onboarding, discovery, and expectation-setting for services delivery.
- Experience running recurring status calls, QBRs, and reviews focused on business outcomes.
- Experience supporting renewals, expansions, and long-term account growth through value demonstration.
- Experience resolving escalations and maintaining client confidence during delivery challenges.
- Experience working across time zones with distributed internal teams and clients.
- Experience retaining and growing accounts by aligning services to evolving client goals.
Benefits
- Full health care coverage for you and your family.
- Complimentary basic dental coverage.
- Access to a licensed nutritionist to support your health and wellness goals.
- Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
- 401(k) plan with a company match to help secure your financial future.
- Financial planning services to guide you in achieving your financial goals.
- $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
- Paid time off, including a paid, week-long Holiday Break each year.
- Three-week paid sabbatical after four years of service.
- Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
- Monthly remote-work reimbursement to assist with home office and internet expenses.
- Pet care insurance and discounts to help support your pets’ health and wellbeing.
- The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.
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