• Build strong relationships with key stakeholders at educational institutions, understanding their goals and aligning our solutions to meet their needs. • Collaborate with the Implementation team to guide new customers through the onboarding process, ensuring they have the resources and support for a smooth start. • Monitor customer health metrics and usage data to proactively address challenges, identify growth opportunities, and ensure high levels of satisfaction. • Conduct regular strategic implementation cadence calls, business reviews, and training sessions with customers to foster engagement and address their evolving needs. • Collaborate with Sales, Implementation, Support, Marketing and Product teams to resolve issues, implement feedback, surface testimonials and case studies, and continually enhance the customer experience. • Create and share best practices, resources, and playbooks to improve product usage and empower educators and administrators. • Drive retention and renewals by demonstrating the ongoing value of our solutions, identifying upsell opportunities, and mitigating any potential churn risks. • Act as a voice of the customer by relaying insights and suggestions to internal teams to influence product development and strategic planning. • Identify and communicate potential expansion and upsell opportunities to the Sales team by understanding customer needs and highlighting relevant products or services that add value. • Support customer events, webinars, and workshops to enhance the client community and enable peer-to-peer learning. • Document customer interactions, feedback, and key account information in our Customer Success platform for accurate tracking and reporting.