The Customer Experience Processor ensures a high-quality experience by supporting essential processing workflows, including reviewing and interpreting state-specific policy language to handle roadside assistance claims, processing lienholder additions, and triaging inbound communications. This role also involves researching and resolving customer requests, serving as a subject matter expert for assigned functions, and communicating directly with customers via email.

The Patient Services Resolution Representative manages high volumes of inbound and outbound communications to resolve patient billing issues, update information, process correspondence, and correct billing errors by coordinating with other departments. Essential functions include providing excellent customer service, managing patient complaints, researching Explanation of Benefits, and maintaining accurate account documentation.

The Intake Coordinator handles incoming calls from various parties, providing professional solutions and information while completing pre-authorizations according to established guidelines. This role also involves making outbound calls to gather necessary information for utilization review preauthorization service requests and referring members to the Care Management program based on census reviews.

The Associate Stock Plan Services Support provides routine operational support for Employee Stock Plan Services using the ESPS platform for administration, accounting, and reporting of equity compensation plans. Responsibilities include logging service requests, performing accurate data entry in the ESPS platform, running standard reports, and supporting routine transaction reconciliations.