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W
Wheel

The virtual care platform for delivering consumer-centric care

Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500Since 2018H1B SponsorCompany SiteLinkedIn

Location

California + 6 moreAll locations: California, Colorado, Illinois, New York, Massachusetts, Texas, Washington

Posted

50 days ago

Salary

$22 - $25 / hour

2.5 yrs expEnglish

Job Description

• Triage or respond to second level Zendesk support tickets within SLA guidance • Answer incoming calls from our clients, patients, and pharmacies • Handle more complex technical troubleshooting and sensitive situations • Problem solve and de-escalate • Effectively escalate tickets past the tier 2 queue if required • Work cross functionally with other teams when required to solve an issue • Vet and submit JIRA tickets for Engineering and Operations teams

Job Requirements

  • 2-5 years of customer support or related experience in a high-volume, fast-paced customer centric role
  • Experience with ZenDesk is a must
  • Great people skills found in empathy, ability to build trust and patience
  • Clear communication; excellent verbal and written skills
  • Ability to manage escalations
  • Experience in Health Care is a plus

Benefits

  • Medical, Dental and Vision
  • Ancillary: Life, Short and Long Term Disability
  • 401K match
  • Flexible PTO
  • Parental Leave
  • Stock options
  • Additional programs and perks

Related Job Pages

Remote Customer Support Jobs in the USCustomer Support Jobs in CaliforniaRemote Full-time Jobs (US)More US Remote Jobs

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