• Supporting customers via our help desk with questions ranging from onboarding to advanced configuration • Becoming an expert on how Memberful integrates with WordPress and tools like Mailchimp, Discord, Zapier, and other third-party services • Troubleshooting API, webhook, and integration issues • Reproducing and diagnosing technical issues before routing them to engineering • Collaborating closely with the on-call engineer to handle and prioritize technical tickets efficiently • Updating or creating help docs, troubleshooting guides, and other educational content • Gathering, organizing, and communicating feature requests and customer insights to the team • Helping potential customers assess whether Memberful is the right fit for their needs • Helping evolve our support operations by introducing automation and AI-assisted tools that make troubleshooting faster and free the team to focus on higher-value customer work