At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life. Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Customer Technical Support Specialist
Location
New York + 3 moreAll locations: New York, North Carolina, Pennsylvania, Texas
Posted
4 days ago
Salary
$26 - $36 / hour
Seniority
Senior
Job Description
Job Requirements
- Associate or bachelor’s degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist
- 3+ years of lab or field experience required
- Ability to clearly articulate and provide directions over the phone or via email
- Availability to work one weekend day on a recurring basis (Saturday strongly preferred)
Benefits
- Comprehensive package of benefits including paid time off
- Medical/dental/vision insurance
- 401(k) to eligible employees
- Remote work arrangement
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
Junior Developer Support Engineer
AlgoliaAlgolia builds tools that help developers and product teams integrate consumer-grade search experiences into their mobile apps and websites. Since 2012, the com
Junior Developer Support Engineer assisting technical users with SaaS solutions
Support Operations Specialist
SwivelSWIVEL is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWIVEL does not hire tobacco users as allowed by law. To learn more about SWIVEL, visit our website at https://www.getswivel.io/ . If interested, please click the appropriate apply button.
The specialist will be responsible for designing, implementing, and optimizing support operations and service delivery models, focusing on scalable processes, system optimization, and driving automation across support functions. This role involves executing strategic initiatives, managing cross-functional workstreams, defining success metrics, and ensuring support evolves with the company's strategic objectives.
Customer Systems User Support Analyst
Carnival CorporationPrincess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
This role provides advanced Tier II system user support for customer-facing platforms across multiple brands, including POLAR and Siebel, while leading User Acceptance Testing (UAT) for key systems. The analyst is responsible for analyzing system issues, tracking results, and supporting commercial initiatives requiring system changes through collaboration with IT and business teams.
Escalations Engineer
PrenuvoSaving lives with breakthrough proactive cancer & major disease screening
The role involves responding to technical support requests via ticketing systems and direct messages, coordinating troubleshooting efforts, and driving issue resolution within SLA targets alongside engineering teams. Responsibilities also include updating status pages, writing postmortems, creating knowledge base articles, and performing deep troubleshooting using observability platforms.
