Swivel

Project Manager coordinating project planning and execution for payments operations

Support Operations Specialist optimizing customer support workflows for a fintech company

The Project Manager will support end-to-end coordination of assigned projects, including timeline management, task tracking, and documenting updates, while partnering with cross-functional teams to gather requirements and maintain documentation. Essential duties also involve preparing project materials, assisting with process improvement initiatives, monitoring risks, and building positive working relationships across teams.

The specialist will be responsible for designing, implementing, and optimizing support operations and service delivery models, focusing on scalable processes, system optimization, and driving automation across support functions. This role involves executing strategic initiatives, managing cross-functional workstreams, defining success metrics, and ensuring support evolves with the company's strategic objectives.

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