Role Description

The role of a ServiceNow Platform Administrator involves managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs. This includes:

• System upgrades
• User provisioning
• Reporting and problem resolution
• Managing access controls and user permissions
• Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts
• Collaborating with stakeholders to address system problems
• Serving as the backup to respond to user requests for system needs and upgrades or handling more complex requests
• Troubleshooting and resolving complex problems efficiently with little to no supervision
• Troubleshooting integration issues such as system/service accounts, APIs, User Management Certs, etc.
• Managing dashboards and reports to provide insights into platform usage, license allocations, and performance
• Supporting data-driven decision making

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience
• 4-6 years of experience in information technology, systems administration or other IT related field
• ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional
• Extensive experience reviewing various system log files
• HIWAVE management
• Proficiency in ServiceNow administration and development
• Knowledge of scripting languages like JavaScript, HTML, and CSS
• Strong analytical skills to diagnose and resolve technical issues
• Ability to communicate effectively with technical and non-technical stakeholders
• Prior experience in IT Service Management (ITSM)

Company Description