Role Description

The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences.

In addition to other office support functions as needed, the CSR is the face of the Company as they are often the first interaction our customers have with Copart.

** This position will work on call for release for BluCar**

• Understanding client needs and offering solutions and support.
• Position may expand to include Chat and Email Customer Support.
• Answer and place calls in a professional manner.
• Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls).
• Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs.
• Other duties as assigned.

Qualifications

• One year of office support experience in a customer service role preferred.
• High School diploma.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with office equipment.
• Attention to detail.
• Problem-solving.
• Computer proficiency - MS Suite.
• Typing speed 45WPM.
• Professional appearance.
• Ability to multi-task in a fast-paced environment.
• Bilingual skills a plus.
• Occasional overtime as needed.

Requirements

• Pay: $16.04 - $22.00 hourly.
• For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly.

Benefits

• Medical/Dental/Vision.
• 401k plus a company match.
• ESPP - Employee Stock Purchase Plan.
• EAP - Employee Assistance Program (no cost to you).
• Vacation & Sick pay.
• Paid Company Holidays.
• Life and AD&D Insurance.
• Discounts.
• Along with many other employee benefits.