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Assurant

Helping people thrive in a connected world.

Bilingual Licensed Insurance Representative

InsuranceInsuranceFull TimeRemoteMid LevelTeam 10,001+Since 1892H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$17 - $27 / hour

Seniority

Mid Level

Professional Certificate2 yrs expEnglishSpanish

Job Description

• Responsible for providing front line direct contact with customers while providing overall excellent customer service and problem resolution for complex and/or escalated calls • Respond promptly to customer inquiries via phone, email, or chat • Handle 70–100 inbound calls daily from policyholders and clients, providing expert guidance and support in both English and Spanish • Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering the best solution • Process and issue insurance documents including policies, certificates, endorsements, and cancellations • Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency • Communicate and coordinate with internal departments as necessary • Keep records of customer interactions, transactions, comments, and complaints • Stay up to date on product knowledge and company policies

Job Requirements

  • Active P&C Insurance License (required)
  • Bilingual fluency in Spanish and English (required)
  • Minimum of 2 years of experience in a customer service or call center role within the insurance industry
  • Strong multitasking skills and the ability to work independently with minimal supervision
  • Reliable internet with the ability to connect directly via Modem (Wi-Fi capability not accepted)
  • High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly
  • Excellent verbal and written communication skills

Benefits

  • Competitive compensation and comprehensive benefits package
  • Ongoing training and development to keep your skills sharp and your career moving forward
  • Enjoy a collaborative and supportive team environment with opportunities for growth

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