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FIS

Advancing the ways the world pays, banks and invests.

Senior Managed Service Analyst, Lead

AnalystAnalystFull TimeRemoteSeniorTeam 10,001+Since 1968H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

2 days ago

Salary

$0 - $1,000,000.0K / year

Seniority

Senior

Bachelor Degree10 yrs expEnglish

Job Description

• Oversee support of customers encountering problems • Manage operations of product support teams • Develop and monitor operating structures and procedures • Monitor call queues, call volume, and productivity • Report new or recurring issues to management • Ensure team members are trained on new products • Contribute to development of product support function • Serve as escalation point for client issues • Manage budgets, staffing plans, and service level commitments

Job Requirements

  • Bachelor’s degree in computer science, information systems, or equivalent
  • Broad knowledge of FIS products and services
  • Strong understanding of core IT technologies
  • Working knowledge of workforce management tools
  • Excellent customer service orientation
  • Strong verbal and written communication skills
  • Proven leadership and decision-making skills
  • Demonstrated project management capability
  • Resourceful and proactive approach

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development
  • Competitive compensation

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