• Manage all aspects of client relationships including 120-140 accounts, a high-volume of PMCs, maintaining response time SLA’s and a monthly retention rate of 96%+ • Provide monthly performance reports with actionable recommendations by set deadlines • Collaborate with the Paid Media, Organic, and Tech teams to optimize campaign performance across all channels • Develop and maintain a full understanding of marketing, products/services and digital strategy for assigned clients • Keep track of small and large details and delegate/work closely with other members supporting the accounts • Proactively monitor and analyze campaign data to identify trends, issues and opportunities for improvement, partnering cross functionally to optimize campaigns for best ROI • Monitor client KPIs, retention, and satisfaction, taking proactive action to improve portfolio health