• Develop, execute, and maintain the ONPT knowledge management strategy, including tools, best practices, policies, procedures, and reusable processes • Create and maintain tools, reports, and job aids that drive operational improvements, including operating manuals and centralized data repositories • Recommend and lead the development of systemic monitoring tools, controls, and processes to detect and address defects • Manage operational readiness for ONPT projects, including requirements gathering, prioritization, testing, and implementation; partner with Development and IT teams • Analyze and translate data to identify improvement opportunities, with a focus on efficiency and automation • Perform vendor security activities, including onboarding, access management, equipment issuance, and returns • Act as a subject matter expert liaison between IT and the business for system releases impacting non‑par operations • Provide actionable insights and recommendations to leadership related to people, process, and technology • Deliver consistent operational performance reporting across ONPT operations • Monitor efficiency and recommend improvements related to claims flow between Service Operations, ONPT, and vendors • Identify and prioritize issues and process gaps that contribute to customer abrasion