• Locate Critical Incident Health Care Providers for the Critical Incident Stress Management (CISM) cases handled by the Employee Assistance Consultant (EAC) staff. • Educates providers regarding protocols for CISM services. • Find EAP providers for urgent appointment requests, management referrals, and crisis situations. • Assists with Telephonic Consultation Scheduling. • Conduct outreach calls for scheduled appointment telephonic consultations. • Conduct EAP Ad Hoc searches for EAC management referral cases. • Outreach EAP Participants to conduct an EAP Participant Survey. • Process and file ROIs, SAP Claims, EAP Case Closure Requests, and more. • Process Critical Incident Provider Reimbursement forms for Accounts Payable. • Maintain all documentation for CISM requests and provider reimbursements. • Assist clinicians with administrative needs & 911 calls. • Complete assigned projects for process improvements.