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Jenzabar

Our higher education SIS, ERP, cloud, and analytics solutions drive digital transformation and enable student success.

Software Support Analyst – Student

Support EngineerSupport EngineerFull TimeRemoteEntry LevelTeam 501-1,000Since 1998H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$56K - $73K / year

Seniority

Entry Level

Bachelor DegreeEnglishCloudSQL

Job Description

• Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system‑level issues • Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows • Prioritize multiple cases at once, balancing urgency, impact, and customer expectations • Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams • Document findings, steps, and solutions concisely for customers and our internal knowledge base • Act as a liaison between Support and Product Development, escalating with complete and accurate context

Job Requirements

  • Strong technical skills (SQL, logs, web troubleshooting, systems) OR direct experience with Jenzabar products
  • Experience troubleshooting web applications or enterprise software
  • Ability to write and interpret SQL queries
  • Familiarity with relational databases, networks, Windows/Server environments, or application servers
  • Experience with Jenzabar One (J1), JICS, or Jenzabar student‑focused modules (Registration, Advising, SIS, etc.)
  • Strong functional understanding of Jenzabar products
  • Clear, concise written and verbal communication
  • Bachelor’s degree in Computer Systems or a related field preferred, or equivalent demonstrated experience.

Benefits

  • Medical Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • PTO
  • Paid Parental Leave
  • Paid Holidays
  • Short Term Disability
  • Long Term Disability
  • 401K
  • Educational Assistance

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