Jumio Corporation logo
Jumio Corporation

Identity verification through informed AI.

Global VP, Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteLeadTeam 201-500Since 2010H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

Not specified

Seniority

Lead

English

Job Description

• Transform and lead a mission-critical, global Customer Success and Support organisation • Shape how customers realise value from the platform • Influence product and business decisions at executive level • Own the post-sales customer experience end-to-end • Ensure customers achieve value quickly and sustainably • Modernize the Customer Success function by identifying AI-driven tools

Job Requirements

  • Built, scaled, or transformed high-performing Customer Success and Support organisations
  • Operated comfortably at executive level in complex, enterprise environments
  • A strong sense of ownership, commercial awareness, and customer advocacy
  • Motivation to build something better — not just maintain what exists

Benefits

  • A purpose-driven company tackling fraud and identity crime globally
  • A leadership role with genuine scope to shape outcomes and strategy
  • The chance to build a best-in-class Customer Success organisation with lasting impact

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