• Lead the investigation and resolution of complex customer deductions, including chargebacks, pricing errors, returned goods, promotional discrepancies, and other financial disputes. • Review and analyze large volumes of deduction data, including customer contracts, invoices, shipping documents, and payment histories, to resolve issues promptly and accurately. • Act as the escalation point for challenging deductions and disputes, working directly with customers and internal teams to resolve issues that cannot be handled by junior staff. • Provide guidance on complex deduction issues and collaborate with the team to develop best practices and improve overall team performance. • Serve as the primary point of contact for key customers regarding deduction disputes, ensuring timely and effective resolution. • Build and maintain strong relationships with key customers, including negotiating favorable outcomes and preventing future deduction issues. • Collaborate with sales and customer service teams to ensure consistent communication with customers and address concerns proactively. • Prepare and present comprehensive deduction reports to senior management, analyzing trends, identifying root causes, and recommending improvements. • Conduct in-depth analysis of deductions to identify recurring patterns or systemic issues that may require changes to processes or agreements. • Monitor the effectiveness of resolution strategies and provide data-driven insights to senior leadership to improve operational efficiency. • Drive the development and implementation of new processes, policies, and tools to enhance deduction management efficiency, reduce chargebacks, and minimize financial risk. • Identify and lead initiatives to streamline deduction processes, leveraging technology and best practices to improve team performance and customer satisfaction. • Work cross-functionally with the finance, sales, and operations teams to improve the accuracy of invoicing, shipment tracking, and other processes that impact deductions. • Ensure that all deduction activities are compliant with internal controls, company policies, and customer agreements. • Work closely with the finance team to ensure that deductions are properly recorded in the financial system and reconciled in a timely manner. • Assist in audit preparation, ensuring all deduction-related documentation is accurate, complete, and compliant with accounting standards and regulations.