Join our team at Missoula Bone & Joint and Surgery Center as a Referral Coordinator and play a crucial role in helping patients navigate their healthcare journey with efficiency, accuracy, and compassion. In this fully remote role scheduled at 40 hours a week, you will serve as the central point for managing incoming referrals and coordinating patient scheduling, ensuring a seamless experience between patients, providers, and referring offices. All candidates must reside in Montana. 

This position offers the opportunity to contribute to a collaborative and patient-focused team while supporting the excellence and integrity of our practice. As a detail-oriented and customer-focused professional, you will find this role both rewarding and engaging while helping ensure patients receive timely access to care.

With competitive pay ranging from $18.50 to $27.00 per hour, depending on experience and qualifications, this position offers the chance to grow in a professional, supportive, and team-oriented healthcare environment while working remotely. Full- Time benefits package including medical plans, dental, vision, 401K, discounts, short and long term disability, etc. 

MISSOURA BONE & JOINT AND SURGERY CENTER: GET TO KNOW US

Come join the Missoula Bone & Joint and Surgery Center team! Culture, development, collaboration, and an energetic team atmosphere are just a few of the great things Missoula Bone & Joint has to offer. Winners of the Top Employers Award two years running and recognized by Becker's 150 Greatest Places to Work in Healthcare, our organization is known for combining professionalism with a down-to-earth, supportive culture among management, providers, and staff.

YOUR DAY AS A REFERRAL COORDINATOR

As a Referral Coordinator, you will serve as the primary contact for managing incoming patient referrals and coordinating appointments according to provider protocols. Your day will involve reviewing and processing incoming referrals, including those received through EPIC and CCD systems, and ensuring that all necessary patient and insurance information is accurately entered into our systems.

You will schedule new patient appointments and reschedule existing visits as needed while maintaining organized and efficient workflows. In addition, you will support phone and operator staff during high-volume periods by routing calls appropriately and taking accurate messages when necessary. Your attention to detail, organizational skills, and ability to multitask will help ensure timely patient scheduling and effective communication between providers, staff, and referring offices.

You may also assist with general clerical duties, special projects, and administrative tasks that support the smooth operation of the clinic. Maintaining patient confidentiality and compliance with HIPAA and other regulatory standards is an essential component of this role.

ARE YOU A GOOD FIT FOR THIS REFERRAL COORDINATOR ROLE?

To excel in this position, you will bring strong organizational and communication skills along with the ability to work efficiently in a fast-paced healthcare environment. Attention to detail and accuracy are essential as you manage referral information, patient data, and scheduling responsibilities.

Successful candidates demonstrate a cooperative and professional attitude when interacting with patients, physicians, insurance companies, and fellow team members. Strong computer and typing skills are important, as well as the ability to learn and navigate medical record systems such as EPIC. The ability to prioritize tasks, meet deadlines, and work with minimal supervision will help ensure success in this role.

Qualifications & Requirements

• High school diploma or GED required

• Strong computer, typing, and communication skills

• Ability to manage multiple tasks and maintain organized workflows

• Professional customer service and telephone etiquette

• Ability to operate standard office equipment such as fax machines, printers, and postage meters

• Demonstrated reliability, attention to detail, and ethical professionalism

Preferred

• Prior medical receptionist or healthcare office experience

If you are organized, dependable, and passionate about providing excellent patient service while supporting a dynamic healthcare team, we encourage you to connect with our team today.