The Case Manager will use clinical judgment to assess member needs, develop care plans to meet identified goals, and monitor the effectiveness of these plans. Responsibilities also include supporting member access to quality care and coordinating with internal and external resources and providers.

The Readmissions Counselor serves as the primary contact for students seeking to return to WGU, managing all communication channels to guide them through the re-enrollment process. This role involves processing applications, ensuring compliance with standards, and collaborating across various university departments to facilitate a seamless return for students.

Providers will deliver high-quality, client-centered counseling services exclusively via telehealth, tailoring evidence-based practices to individual client needs. Key duties also involve choosing specialized services based on expertise and maintaining timely, professional documentation.

The counselor will provide therapeutic services focusing on marriage counseling, relationship dynamics, and conflict resolution, utilizing evidence-based practices to address marital and family issues. Key duties include conducting thorough assessments, developing tailored treatment plans, and facilitating a safe environment for open communication.