• Own and manage end-to-end customer onboarding processes through handoff to customer success team • Serve as a key execution partner to the COO, driving operational priorities from concept to completion • Support day-to-day operations and ensure smooth cross-functional execution • Build, document, and continuously improve operational processes and workflows • Track and manage timelines for licensing renewals and regulatory reporting requirements • Coordinate with internal and external partners to ensure compliance obligations are met on time • Act as a reliable point of ownership for high-priority operational initiatives