• Create strong relationships with customers, understanding their objectives and student needs to effectively translate to cross-functional teams to facilitate the design of effective tutoring programs. • Lead high-impact tutoring customer interaction within the sales and post-sales design process, ensuring alignment of program goals and expectations. • Support sales calls as a subject matter expert by clearly articulating the design and benefits of the GROW High-Impact Tutoring program. • Facilitate engaging, solution-oriented meetings with district partners, ensuring alignment on program design, timelines, and deliverables. • Act as a strategic thought partner to customers, balancing district goals with program feasibility and advocating for designs that meet both student needs and implementation realities. • Maintain detailed records of all customer communications, decisions, and program updates to ensure transparency and alignment across internal and external teams. • Work closely with the customer to deeply understand their goals and needs; using your background in education, transform the customer's goals into a detailed program plan designed to drive outcomes. • Develop comprehensive project plans that include timelines and milestones. • Keep program design timelines on track by setting clear internal and external deadlines, proactively addressing blockers, and regularly following up with stakeholders. • Use program management tools to manage timelines, communicate responsibilities, and track progress of program deliverables. • Lead onboarding and enablement sessions for school and district stakeholders to ensure shared understanding of program structure, timelines, and responsibilities.