Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

This is a full-time, fully remote opportunity for candidates located in the United States.

Main Responsibilities:
Maintains relationships with key internal and external clients. Initial communication point, and owns all client communication, gather complex client requirements, and triage incoming opportunities/projects. 
 

Essential Functions:

• Establishes and maintains excellent relationships with internal/external clients, and production colleagues worldwide. 
• Gathers and analyzes new client requirements.   
• Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed.  
• Triages client requests, and performs handovers to project teams. 
• Advises clients regarding best practices for translations and setting translation budget guidelines. 
• Helps clients and project teams troubleshoot issues that may arise during the project process. 
• Identifies improvements to existing workflows and processes. 
• May attend client meetings to support the  generation of future project deliverables. 
• Responsible for collecting customer satisfaction data and act as a point of escalation.
• Provide consultative guidance to sponsors and CRO stakeholders on: Best practices for clinical outcome assessment translation and validation,  eCOA migration and localization workflows

Minimum Requirements:

• 'Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 to 5+ total years).
• 2 to 5+ years proven account management experience, within Linguistic Validation, COA and eCOA.

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Knowledge, Skills and Abilities

• Excellent attention to detail
• Proven skills of multi-tasking, time management, organization, and attention to detail.
• Excellent oral, written, and interpersonal communication skills.
• Proficiency in MS Office suite.

Working Conditions and Environment:

• Work is performed in an office environment with exposure to electrical office equipment.
• Occasional drives to site locations with occasional travel both domestic and international.

Why Join Us?

When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.

Apply today to help us deliver tomorrow’s breakthroughs.