Role Description

PAR Electrical Contractors, LLC is seeking a Service Desk Technician to support company employees seeking technical assistance with technology devices, software, and access to technology resources. This role responds to support requests both locally and remotely, diagnoses technical issues, and implements effective solutions or escalates issues when appropriate.

• Perform remote troubleshooting using diagnostic techniques and targeted questions
• Determine the best solution based on the issue and details provided by employees
• Walk staff through the problem-solving process
• Escalate unresolved or complex issues to the appropriate support personnel
• Assist staff with hardware, software, and basic connectivity challenges
• Maintain workstation components through repair or replacement as needed
• Assist call-ins or in-person walk-ups with technical difficulties
• Facilitate staff access to technology resources through standard processes
• Record events, issues, and resolutions within the company’s ticketing system
• Document staff technology interactions and troubleshooting steps
• Install, configure, and troubleshoot workstation PCs and other computer-related hardware
• Identify problems, research solutions, and guide staff through corrective actions
• Provide help-desk support and resolve problems to the user’s satisfaction
• Maintain workstation configurations, utilities, and software default settings
• Install, test, and configure new workstations, peripheral equipment, and software
• Assist with onboarding of new users, including account setup and system access
• Provide basic computer training and guidance to staff as needed
• Perform routine computer maintenance and updates
• Follow company standards and document internal procedures
• Identify and suggest improvements to service desk procedures
• Regularly communicate with staff regarding ongoing issues and support requests
• Work a standard 40 hours per week, with occasional after-hours on-call rotation
• Perform other duties as assigned

Qualifications

• Basic knowledge of operating systems and service desk support practices
• Basic understanding of networking concepts such as IP addressing, Wi-Fi connectivity, and VPN access
• Ability to troubleshoot desktop software and hardware
• Familiarity with troubleshooting mobile devices and tablets
• Ability to provide efficient technical support over the phone and in person
• Strong analytical and problem-solving skills with the ability to resolve common technical issues
• Ability to diagnose issues and escalate complex problems appropriately
• Strong organizational and time management skills with attention to detail
• Proficiency in Windows Operating Systems
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office

Benefits

• 100% employer-paid health care benefits (medical, dental, and vision) for you and your dependents
• 100% employer-paid basic life insurance
• 100% employer-paid disability benefits
• 401(k) retirement plan with matching contribution
• Paid Time Off (sick and vacation)
• Paid Holidays
• Tuition Assistance
• Wellness and Mental Health Programs
• Learning and Development Programs