Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
Online Customer Engagement Associate
Location
United States
Posted
3 days ago
Salary
Not specified
Seniority
Mid Level
No structured requirement data.
Job Description
Role Description
Join Our Customer Service Leadership Team in a fully remote capacity. This opportunity is designed for leaders who want more than a title—you want purpose, stability, and growth while maintaining a healthy work-life balance.
- Position: Customer Service Leadership
- Location: 100% Remote
- Schedule: Flexible
As a member of our leadership team, you’ll play a key role in guiding team members, supporting service excellence, and fostering a positive, collaborative culture. You’ll lead by example while helping others grow—without sacrificing flexibility or balance.
Qualifications
- A strong commitment to exceptional customer service
- Excellent communication and interpersonal skills
- The ability to lead, inspire, and motivate teams toward shared goals
- A desire for continuous professional development
- The ability to balance leadership responsibilities with personal well-being
- Previous leadership or customer service experience is beneficial, but we value coachability, integrity, and a people-first mindset just as highly.
Benefits
- Work-Life Balance: Enjoy the freedom of working from home while creating a schedule that aligns with your lifestyle, family needs, and personal priorities.
- Supportive, People-First Environment: Be part of a collaborative organization that genuinely values your well-being, recognizes your contributions, and supports your long-term success.
- Mentorship & Leadership Growth: Receive ongoing mentorship and training from experienced leaders invested in your development. Strengthen your leadership skills, confidence, and career trajectory.
- Union-Supported Benefits: Work within a union-supported environment that provides stability, fairness, and professional protection—so you can lead with confidence.
- Perks & Incentives:
- Annual Incentive Trips recognizing leadership performance and dedication
- Insurance Reimbursement Program to support your health and well-being
- Leadership & Skills Development focused on communication, team management, and professional growth
Company Description
Job Requirements
- A strong commitment to exceptional customer service
- Excellent communication and interpersonal skills
- The ability to lead, inspire, and motivate teams toward shared goals
- A desire for continuous professional development
- The ability to balance leadership responsibilities with personal well-being
- Previous leadership or customer service experience is beneficial, but we value coachability, integrity, and a people-first mindset just as highly.
Benefits
- Work-Life Balance: Enjoy the freedom of working from home while creating a schedule that aligns with your lifestyle, family needs, and personal priorities.
- Supportive, People-First Environment: Be part of a collaborative organization that genuinely values your well-being, recognizes your contributions, and supports your long-term success.
- Mentorship & Leadership Growth: Receive ongoing mentorship and training from experienced leaders invested in your development. Strengthen your leadership skills, confidence, and career trajectory.
- Union-Supported Benefits: Work within a union-supported environment that provides stability, fairness, and professional protection—so you can lead with confidence.
- Perks & Incentives:
- Annual Incentive Trips recognizing leadership performance and dedication
- Insurance Reimbursement Program to support your health and well-being
- Leadership & Skills Development focused on communication, team management, and professional growth
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