Role Description

This role provides an exciting opportunity to lead and optimize the renewals process in a fast-growing SaaS environment, ensuring compliance with company policies and accuracy of contracts and order data. You will work closely with cross-functional teams, including Sales, Accounting, and Management, to support complex renewals, combined deals, and concessions. The position offers both hands-on operational work and strategic process improvement opportunities, allowing you to enhance business outcomes and elevate the overall customer experience. You will also mentor a team member, providing guidance and support to maintain high standards and drive efficiency. This is an ideal role for someone who thrives in a collaborative, data-driven, and fast-paced environment while developing their leadership and analytical skills.

• Execute and enforce company renewal booking policies, verifying contract and order details for accuracy and completeness.
• Record renewal orders into Sales and Accounting systems timely, communicating issues or delays to stakeholders.
• Provide knowledgeable support on renewal-related inquiries, assisting with combined deals, concessions, and product swaps.
• Collaborate with management and cross-functional teams to enhance processes, reporting, and system capabilities.
• Mentor and guide a team member, addressing business escalations and supporting professional growth.
• Generate, maintain, and analyze renewal order metrics to inform business decisions and improve outcomes.

Qualifications

• 5+ years of experience in deal desk, order management, or billing roles, preferably in SaaS or technology environments.
• Prior experience managing or mentoring team members.
• Strong analytical and problem-solving skills with the ability to interpret data and drive actionable outcomes.
• Excellent communication and interpersonal skills to collaborate effectively across multiple teams and systems.
• Understanding of deal support, commercial topics, revenue recognition (ASC 606), and basic accounting principles.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Familiarity with SaaS order methodology, SFDC, CPQ software, and compliance requirements (SOX, GDPR, CCPA/CPRA) is a plus.
• Proficiency in Excel and Google Sheets is desirable.

Benefits

• Competitive base salary with bonus opportunities.
• Comprehensive health coverage including medical, dental, and vision.
• 401(k) plan with company match.
• Flexible vacation policies, paid time off for birthdays, and volunteer opportunities.
• LYBL stipend ($200/month) to enhance personal life.
• Employee resource groups, team, and company-wide events.
• Career growth opportunities in a fast-growing SaaS environment.

Company Description