Role Description

The Yardi Software Trainer is an experienced and dynamic team player who will support the successful adoption and use of the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to provide comprehensive training to stakeholders and deliver training sessions, develop training materials, and offer ongoing support to ensure stakeholders can effectively utilize the software to its fullest potential.

The Software Trainer will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.

Key Responsibilities

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives.
• Delivers instructor-led and virtual training sessions on the Yardi Senior product suite, tailoring to the needs of stakeholders.
• Ensures training is engaging, interactive, and effective for stakeholders of all skill levels.
• Creates and maintains a variety of training resources, including user guides, tutorials, video lessons, and FAQs, to help stakeholders understand and navigate the software.
• Continuously updates materials to reflect product changes and improvements.
• Maintains up-to-date knowledge of the Yardi Senior product suite, including new features, updates, and best practices.
• Uses expertise to proactively recommend improvements to workflows and processes.
• Organizes and schedules training sessions for stakeholders.
• Monitors attendance, feedback, and progress to ensure successful training outcomes.
• Collaborates with internal support teams to resolve technical challenges.
• Monitors CRM system performance and data accuracy.
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture.
• Develops regular and thorough status communications for senior leadership and stakeholders.
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel

Weekly out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.

Qualifications

• Proven ability to manage portfolios of work.
• Solid understanding of project management and agile practices.
• Strong interpersonal, conflict management, and communications skills.
• Demonstrable experience in designing and leading successful training programs.
• Proficiency in Learning Management Systems (LMS) and e-learning platforms.
• Adaptability and resilience, with the ability to thrive in a fast-paced and dynamic environment.

Requirements

• Minimum of 3 years’ experience delivering software training, ideally in a SaaS environment or with real estate/property management platforms such as Yardi (preferred), RealPage, Entrata, or other relevant real estate or healthcare technology systems.
• Experience working with senior housing operators, property management teams, or within the healthcare or real estate industries is strongly preferred.
• Demonstrated ability to facilitate both virtual and in-person training sessions across diverse user groups.
• Familiarity with Yardi modules is a plus, including but not limited to: Voyager (Senior Housing), Payscan, eProcurement, Vendor Café, Fixed Assets, Job Cost, Facility Manager, RentCafé Suite, Construction Manager, Utility Manager, Pulse Insights, and Document Manager.
• Proven experience in project management, system implementation, or software consulting, particularly within real estate, property management, or healthcare environments.

Education

• Bachelor’s degree in education, business, information technology, or a related field, or equivalent work experience.
• Agile, Six Sigma, or PMP certification strongly preferred.

Benefits

• Competitive Base Salary + Annual Bonus.
• Generous Paid Time Off and Holidays.
• Employee Stock Purchase Program – purchase shares at a 15% discount.
• Pension Scheme + Profit Sharing Program.
• Tuition Assistance Program.
• Comprehensive and progressive Medical/Dental/Vision options.
• Professional Growth.
• And much more!