About the Role

The Vice President, Quality & Trust is accountable for production trust across the 7SG platform. This leader ensures that enterprise AI workloads governed by 7SG operate reliably, safely, and predictably in live environments—under real traffic, real data, and real regulatory and economic constraints.

This is not a traditional QA or test-coverage role. Quality at 7SG is a runtime discipline, and reliability extends far beyond uptime. Success is measured by sustained production performance, compliance, and cost control after deployment, not pre-release validation alone.

This role owns the definition, enforcement, and evolution of quality and reliability standards for production AI systems as models, vendors, pricing, and regulations continuously change.

Key Responsibilities

Production Quality & Trust Leadership

• Own and enforce the end-to-end quality and reliability strategy for 7SG’s production execution layer.
• Define reliability beyond uptime to include behavioral consistency, policy adherence, cost predictability, and SLA compliance.
• Own production readiness standards and go-live criteria for enterprise AI workloads.
• Ensure AI systems remain dependable as models, vendors, pricing, and regulatory requirements evolve.

Runtime Validation & Assurance

• Design and operate continuous validation frameworks for agentic and AI-driven workloads.
• Identify, classify, and mitigate failure modes that emerge only in production environments.
• Lead post-deployment monitoring, drift detection, and anomaly response across environments.
• Ensure quality and reliability signals are evidence-based, auditable, and enterprise-grade.

Cross-Functional Execution

• Partner with Engineering to embed quality and reliability controls directly into runtime execution paths.
• Collaborate with Product and Reference Architecture teams to define and codify “correct behavior” across workloads and industries.
• Work with Security, Risk, and Compliance teams to translate regulatory requirements into enforceable runtime controls.
• Engage directly with enterprise customers to support production deployments and ongoing operations.

Team & Capability Building

• Build and lead a high-leverage Quality & Reliability organization focused on production outcomes.
• Establish operating rhythms, tooling, and metrics appropriate for AI systems at scale.
• Mentor senior ICs and leaders in production-grade quality and reliability practices.

Success Metrics

• Measurable reduction in production incidents, drift, and unexpected cost or compliance events.
• Consistent achievement of customer SLAs across environments and workloads.
• Improved time-to-detect and time-to-resolve production issues.
• Adoption of evidence-based quality and reliability reporting by customers and internal teams.
• Scalable quality practices that grow with platform adoption.

Qualifications

Required

• 12+ years of experience in quality, reliability, or production operations leadership for complex distributed systems.
• Proven ownership of live production systems operating under regulatory, security, and economic constraints.
• Experience defining quality and reliability standards beyond traditional QA or pre-release testing.
• Strong cross-functional leadership with engineering, product, security, and compliance teams.
• Ability to operate at both strategic and hands-on levels in an early-stage, high-growth environment.

Note: Experience limited primarily to pre-release QA or test automation without production ownership is not sufficient for this role.

Preferred

• Experience with AI, ML, or agentic systems in production environments.
• Background in regulated industries (financial services, healthcare, telecom, government).
• Familiarity with SRE, FinOps, security posture management, or policy-driven systems.
• Experience building quality or reliability functions from the ground up

Why This Role Matters

At 7SG, quality does not stop at release—and reliability does not stop at infrastructure.

Production AI fails differently. Enterprises need systems—and leaders—that can detect, govern, and correct failures in real time. The Vice President, Quality & Trust ensures 7SG delivers on its promise: AI that works in production, stays compliant, and remains economically viable over time.