Lattice is a people success platform that empowers leaders to build engaged, high-performing teams & winning cultures.
Customer Care AI Specialist
Location
United States
Posted
2 days ago
Salary
$76K - $104K / year
Seniority
Senior
Job Description
Job Requirements
- Familiarity with AI support tools, chatbots, or LLM-based systems
- Experience working with customer support platforms such as Zendesk, Intercom, Salesforce, Jira, or Guru
- Experience improving operational processes or customer support workflows
- Interest in using data to improve systems and workflows
- Ability to work independently and navigate ambiguity in a fast-paced environment
- Strong collaboration skills and ability to work across different teams
- Clear written and verbal communication skills
- A customer-first mindset and empathy for customer support experiences.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life, AD&D, and Disability Insurance
- Emergency Weather Support
- Wellness Apps
- Paid Parental Leave
- Paid Time off inclusive of holidays and sick time
- Commuter & Parking Accounts
- Lunches in the Office
- Internet and Phone Stipend
- 401(k) retirement plan
- Financial Planning
- Learning & Development Budget
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