• Oversee day-to-day operations across multiple orthodontic practices. • Serve as the primary liaison between supported offices and MB2 leadership. • Drive performance in production, collections, insurance aging, and overall year-over-year growth. • Monitor KPIs and implement operational improvements across all locations. • Ensure operational consistency and accountability throughout the region. • Maintain visibility into clinical workflow, scheduling efficiency, and case acceptance. • Utilize Gaidge and remote access tools to monitor schedules and proactively address operational challenges. • Review MTD production, collections, and aging reports and submit required reporting. • Review marketing updates and operational reporting from each office. • Support offices in person as needed to maintain performance standards. • Mentor and support Office Managers and Assistant Managers daily. • Conduct skill assessments and provide structured training using MB2’s training philosophy. • Participate in performance evaluations, coaching conversations, and corrective action processes. • Foster accountability, engagement, and a high-performance culture. • Ensure compliance with company policies and regulatory standards (HIPAA, OSHA, and employment regulations). • Oversee supply management and operational expense controls. • Attend manager meetings and collaborate with leadership.