• Oversee the delivery of multiple Marketing Services programs and performance initiatives across strategy, discoverability, content systems, automation, experimentation, and performance marketing. • Establish clear, accountable delivery ownership for each engagement, ensuring proactive management of scope, budget, risk, performance metrics, and client expectations. • Implement and enforce best-in-class delivery frameworks, governance, and quality assurance processes aligned to marketing OKRs and measurable business outcomes. • Partner closely with client sponsors, Client Success Leads, and capability leaders to maintain alignment, transparency, and outcome accountability. • Serve as an escalation point for delivery conflicts and trade-offs, making timely, commercially sound decisions that protect client relationships and practice health. • Develop and refine delivery processes tailored for Marketing Services engagements within a performance-driven model, including transformation programs and ongoing optimization retainers. • Ensure standards are documented, communicated, and adopted across the practice. • Drive continuous improvement through delivery metrics, operational reviews, and performance retrospectives. • Align delivery performance to practice health metrics, including revenue growth, gross margin, revenue per employee, CSAT, and operational efficiency. • Partner with capability leads and the resourcing team to forecast and manage staffing needs, ensuring optimal resource allocation and scalable capacity planning. • Contribute to the evolution of tools, AI enablement, governance models, and reporting frameworks that support efficient, high-impact execution. • Build, coach, and retain a high-performing team of Engagement Managers and Discipline. Leads operating across strategy, content, data, automation, experimentation, and performance marketing disciplines. • Foster a culture of ownership, commercial awareness, experimentation, and outcome-driven problem solving. • Provide clear growth paths and mentorship that strengthen delivery leadership capability and support long-term talent retention. • Promote collaboration across capabilities to ensure integrated execution within the Marketing Performance System. • Serve as a senior delivery point of contact for key client relationships, reinforcing trust, accountability, and measurable impact. • Partner with account and sales teams to scope new Marketing Services opportunities, estimate effort, and shape scalable, performance-oriented delivery models. • Contribute to business development by providing delivery assurance during pre-sales, proposals, and client presentations. • Support practice revenue objectives by ensuring disciplined estimation, strong commercial governance, and effective scope and change management.