Petvisor is the parent company of several leading tech companies — serving the vet health and pet services industries.
Customer Success Manager
Location
United States
Posted
3 days ago
Salary
$26 - $28 / hour
Seniority
Mid Level
Job Description
Job Requirements
- 2-3 years experience in a Customer Success role
- Experience managing subscription-based models, combining high-touch relationship management with digital-scaled engagement strategies
- Ideal candidates will have a combination of high-touch CS and digital engagement experience (ChurnZero experience is a plus)
- Excellent phone communication, organizational, and time management skills
- Tactful and poised under pressure when dealing with challenging interpersonal situations
- Thrives in cross-functional collaboration and working closely with others in a team environment
- Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns strategically targeted to the segment and customer life-cycle stage
- Experience with Salesforce, a Customer Success tool, or automation tools are a plus
- Veterinary experience is a plus!
Benefits
- Performance-based bonus program aligned with key metrics
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