Role Description

This role is designed for a highly skilled technical leader who will own the success of the most complex enterprise customers. You will act as the strategic and technical partner post-sale, coordinating across customer teams and internal stakeholders to ensure smooth deployments, integrations, and governance of advanced AI technologies. The environment is fast-moving and dynamic, requiring strong executive presence, analytical rigor, and a proactive mindset. With remote work flexibility and occasional travel, you will engage directly with C-level executives, field teams, and engineering partners. Your impact will be visible across multiple enterprise accounts, helping organizations secure and govern emerging AI solutions effectively.

• Own end-to-end technical and strategic success of the most complex enterprise accounts, serving as the primary executive-facing partner.
• Lead multi-party engagements across deployments, integrations, governance approvals, budgeting cycles, and long-term platform expansion.
• Coordinate account strategy across customer stakeholders, internal teams, and large technology platform partners.
• Conduct executive-level strategic reviews, presenting risk posture improvements, roadmap alignment, integration progress, and expansion opportunities.
• Manage high-impact technical escalations from identification through resolution, maintaining executive visibility.
• Translate enterprise requirements into structured success plans, identifying risks, dependencies, and phased deployment strategies.
• Partner with Product and Engineering to capture strategic customer insights that influence platform evolution.
• Contribute to scaling best practices for enterprise success management across the organization.

Qualifications

• 6+ years of customer-facing technical experience within SaaS, cybersecurity, or enterprise software environments.
• Proven success leading executive-level engagements and strategic reviews with large organizations.
• Experience managing complex enterprise environments with governance processes, integrations, and cross-functional stakeholders.
• Ability to resolve complex technical escalations in partnership with Engineering and Support teams.
• Hands-on background in cybersecurity, enterprise architecture, integrations, or risk management.
• Comfort operating in fast-paced, evolving startup environments.
• Strong executive presence, analytical thinking, and accountability for customer outcomes.
• Exposure to AI, enterprise security, or emerging technologies is highly preferred.
• Willingness to travel approximately 20–30% for on-site customer engagements, strategic meetings, and events.

Benefits

• Competitive salary and performance incentives.
• Flexible remote work within the United States.
• Opportunities to lead and shape enterprise technical success initiatives at scale.
• Engagement with high-profile enterprise accounts and emerging AI technologies.
• Collaborative, high-impact work environment with experienced leaders.
• Professional development opportunities and support for continuous learning.
• Travel opportunities to strategic customer sites and events.