Role Description

Due to growth, we are adding a Lead, Continuous Improvement (CI) to our team. The Lead, Continuous Improvement (CI) is a key driver of process excellence across the organization. This role manages strategic initiatives using proven methodologies to deliver measurable, sustainable results aligned with organizational goals. Acting as a project leader, mentor, and coach, the CI Lead will foster a culture of continuous improvement and empower teams at all levels to achieve operational excellence.

Responsibilities

• Facilitate and lead multiple projects for process improvement, process design, and Robotic Process Automation (RPA) simultaneously.
• Apply Lean Six Sigma principles and tools such as value stream mapping, 5S, statistical analysis, control charts, poke yoke, visual controls, and DMAIC.
• Serve as CI Business Relationship Manager to assigned business area(s), collaborating with senior leadership to prioritize initiatives based on strategic objectives.
• Analyze and baseline current-state processes to identify and implement optimal solutions.
• Define project scope, objectives, timelines, and success metrics in partnership with business owners.
• Manage multiple initiatives simultaneously while maintaining high-quality outcomes.
• Build strong stakeholder relationships and navigate challenges effectively.
• Develop project plans, lead teams through improvement cycles, and ensure milestones are met.
• Promote awareness and adoption of CI methodologies across the enterprise.
• Support training and coaching for employees at all levels of the organization.
• Document and maintain guidelines and best practices for consistency across CI functions.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience required in Process Improvement or related field.
• Black belt certification in Lean or Six Sigma methodology required.
• Change Management certification preferred.
• 5+ years’ experience leading process improvement initiatives with demonstrated results required.
• Strong project management experience required, including business case development and implementation planning.
• Extensive experience required with core software applications, including Microsoft Word, Excel, Visio, PowerPoint.
• Knowledge around the PBM industry is preferred.
• Healthcare industry practices and HIPAA knowledge preferred.
• Familiarity with change management philosophies and practices preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!