Role Description

This position is National Remote with per diem or as needed schedule. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

This position is Per‑Diem or as‑needed schedule between 8:00 AM and 8:00 PM EST. Candidates must have a flexible schedule and be available to work up to 20 hours per week.

This will be on-the-job training and the hours during training will be during normal business hours, Monday – Friday.

Primary Responsibilities:

• Handle routine client requests via phone and email including enrollment, eligibility, claims review, reporting requests and other general inquiries.
• Collaborate between internal departments to ensure proper handoffs are made for research issues, as well as follow up to bring to completion.
• Utilize various internal systems to manage client requests.
• Special projects and tasks, as needed.
• Other duties, as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• High School Diploma/GED.
• Must be 18 years of age OR older.
• 2+ years of experience supporting clients, primarily via email with some phone interaction.
• Working knowledge of Health Savings Accounts (HSAs) and/or Flexible Spending Accounts (FSAs).
• Proficiency with Microsoft Outlook and Excel.
• Ability to work a per‑diem or as‑needed schedule between 8:00 AM and 8:00 PM EST.
• Candidates must have a flexible schedule and be available to work up to 20 hours per week.

Requirements

• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time management skills, follow-through and the ability to multi-task and meet deadlines.
• Adapt to change and can learn quickly and grasp new instructions easily.
• Ability to work under pressure and respond with urgency.
• Must exhibit flexibility to work various shifts/overtime when needed.
• Tracking and trending of incoming issues.
• Ability to write procedural documentation based on recurring issues.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.