Role Description

We are seeking a Solutions Support Engineer (L5) with expertise in Java and platform tooling. In this role, you will collaborate directly with engineers to understand how platform behaviors surface in development and delivery workflows. You will investigate issues end to end, form and validate technical hypotheses, and provide clear, actionable guidance that helps engineers move forward efficiently.

Because you engage with a wide range of teams and problem domains, you will gain a unique perspective on how our platform operates at scale. This enables you to identify recurring patterns and collaborate with partner teams (such as Java Platform, GenAI Platform, CI/CD & Resilience, and others) to drive improvements that strengthen the developer experience and platform reliability.

Responsibilities

• Lead end-to-end technical investigations across Java Platform tooling, CI/CD surfaces, and distributed systems
• Build a deep understanding of how Netflix engineers use platform capabilities and where challenges arise
• Identify cross-cutting patterns from real workflows and translate them into platform improvements
• Collaborate closely with partner teams to influence roadmap prioritization and enhance developer workflows
• Improve paved-road tooling, documentation, and automation to reduce cognitive load for engineers
• Create and maintain runbooks, best practices, and guidance for engineering teams across Netflix

Qualifications

• Experience in Java, including advanced debugging, performance tuning, and understanding of JVM internals
• Proficiency with Spring Boot and its ecosystem (Spring MVC, Spring Data, Spring Security, microservice patterns)
• Experience with distributed systems, including service-to-service communication, timeouts, retries, and resilience patterns
• Proficiency with gRPC and REST, including designing, implementing, and troubleshooting APIs
• Familiarity with relational and non-relational data stores and their integration in Java-based services
• Understanding of Gradle, dependency management, build performance, and plugin behavior
• CI/CD expertise, including pipeline design, automated testing integration, and release engineering best practices
• Experience with testing frameworks such as JUnit, Mockito, and integration testing strategies
• Knowledge of the software development lifecycle, from design and implementation through deployment, operation, and long-term maintenance

Requirements

• Advanced debugging skills across distributed systems, JVM environments, and CI/CD workflows
• Ability to build effective mental models and diagnose unfamiliar issues
• Analytical thinking with a focus on identifying root causes and sustainable solutions
• Ability to work independently and drive investigations from discovery through long-term solutions
• Capacity to turn engineering signals into platform improvements and actionable recommendations
• Effective communication of technical concepts to varied audiences
• Experience working with globally distributed teams across time zones
• Skill in aligning multiple stakeholders around shared engineering goals
• Understanding of developer workflows, needs, and challenges
• Commitment to improving developer experience and usability across platform surfaces

Nice to Have

• Experience building internal automation tooling
• Background in designing or maintaining engineering productivity infrastructure
• Experience contributing to knowledge bases, documentation, or developer education
• Familiarity with GraphQL

Working Model

This role is remote, with the option to work from our Warsaw office for in-person collaboration or onboarding as needed. You will work closely with teams across EMEA and the US/Canada, with core hours for this role set at 12:00–20:00 CET.

Inclusion

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.