• Own day-to-day business operations for Smart Savings and future deposit products. • Monitor product health, financial drivers, risks, and operational KPIs; identify trends and propose improvements. • Translate business goals into operational plans and ensure flawless execution. • Drive the launch of our new high-yield deposit account, scoping requirements, coordinating across partners, designing processes, and unblocking issues. • Build the operational infrastructure for future deposit products (policies, workflows, metrics, performance guardrails). • Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders. • Shepherd partner relationships, run partner meetings, track commitments, and ensure delivery. • Build and continuously refine procedures across fraud, escheatment, payments, customer support workflows, exception handling, and more. • Deep-dive into operational issues, data anomalies, and system behavior, owning root cause analysis and long-term fixes. • Craft clear, concise documentation (procedures, decision proposals, project plans). • Align cross-functional teams around decisions, timelines, and risks. • Present insights and recommendations to leadership with confidence and clarity.