• Serve as a patient advocate, removing barriers for patients accessing specialty pharmaceuticals. • Provide inbound and outbound phone support to patients, caregivers, and providers to collaboratively determine patient eligibility. • Coordinate the patient's access to therapies, conduct appropriate follow-ups, and facilitate access to support services such as co-pay assistance and patient assistance programs (PAP). • Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely. • Act as single point of contact responsible for prior authorization and appeal processing communications. • Communicate patient benefits and responsibility timely and accurately. • Assess and refer patients appropriately for special programs/services when needed. • Perform quality checks on cases and report trends to leadership. • Trouble shoot complex cases while interfacing with key stakeholders. • Report Adverse Drug Events experienced by the patient in accordance with pharmaceutical requirements.