The Area Service Leader implements the service strategy for a specific site or geographic area, driving operational and commercial objectives by leading and coaching technical teams. This role serves as the primary contact for local critical customer issues related to service and support within the assigned region.

This strategic and operational leader manages a team of analysts and data engineers to deliver insights, automation, and scalable solutions that accelerate global commercial growth and operational excellence. Responsibilities include leading the team, shaping the digital transformation roadmap, ensuring robust reporting delivery, and serving as a strategic advisor to leadership.

This role leads contract compliance and resolution activities across the North America Commercial Organization, focusing on ensuring contractual integrity, minimizing leakage, and optimizing revenue through effective quote-to-cash management. The manager will engage with Sales and customers to negotiate terms, resolve issues, and oversee a team responsible for compliance monitoring, change orders, and revenue recovery initiatives.

Trials Delivery Manager implementing tokenization for clinical trials at Datavant