• Master Prokeep's integrations (ERPs, CRMs, SSO) and open API, including how to configure, deploy, and troubleshoot them. • Own end-to-end integration and SSO deployments for new and existing customers, from scoping through go-live. • Bridge the gap between Prokeep's products and the systems customers already rely on. • Create and refine technical documentation, guides, and enablement resources that empower customers and internal teams. • Partner with Sales and Customer Success by joining calls, leading technical deep-dives, and providing async support as needed. • Validate technical feasibility of proposed solutions and integration requirements. • Translate complex technical concepts into clear business value for non-technical stakeholders. • Meet or exceed defined SLAs for first response time, next response time, and time-to-close on technical engagements. • Act as the voice of the customer on technical needs, surfacing integration improvement opportunities and advocating for new integrations with Product. • Contribute to product feedback loops through ad hoc conversations and regular syncs. • Partner closely with Sales, Customer Success, Support, and Product to ensure alignment on technical priorities and customer outcomes. • Document technical requirements, timelines, and customer objectives for every engagement. • Identify patterns in technical requests or challenges and recommend process or product improvements. • Balance strategic advisory work with reactive problem-solving based on business needs.