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ACU-Serve logo
ACU-Serve

Customer Service Agent

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

Not specified

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

• Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system. • Provide excellent customer service to patients. • Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed. • Assure that all requests are handled accurately and efficiently. • Educate patients on the importance of changing out supplies clinically. • Suggested and insurance approved schedules. • Create sales orders and confirm accuracy of items and patient demographics. • Perform other duties as assigned.

Job Requirements

  • Two years of customer service experience
  • Customer oriented with excellent oral and written skills
  • Strong written and oral communication skills
  • Strong computer skills with the ability to navigate multiple software platforms
  • Ability to multi-task between various software platforms (CallShaper, SNAP, Brightree)
  • Self-motivated, team player
  • Works well in a fast-paced professional environment
  • Ability to work independently and meet target goals
  • Dedicated home office space free of distractions and noise
  • High speed home internet
  • Must be available Monday-Friday 10am - 6:30pm EST

Benefits

  • Outstanding service
  • Education and resolution regarding PAP therapy
  • Promotion of necessary supplies for clinical outcomes

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