We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.
Customer Support Engineering Manager
Location
Massachusetts
Posted
2 days ago
Salary
$84K - $144K / year
Seniority
Senior
Job Description
Job Requirements
- Bachelor's degree (preferred: Business, Economics, Health Administration, Engineering, or Health Informatics)
- 5+ years of professional experience or related experience, with progressively increasing responsibilities
- Strong technical acumen and curiosity towards integration technologies
- Extensive experience with API or HL7 integrations
- Exceptional problem-solving and analytical abilities with an understanding of their application in addressing business challenges
- Proven capability to reengineer processes and tools to enhance scalability, efficiency, and quality
- Adaptability to handle rapidly changing priorities and a dynamic work environment
- Strong desire to develop deep expertise across athenaNet products
- Excellent communication skills, including articulate listening, writing, and relationship-building at all organizational levels
- Proven ability to collaborate and influence both internal and external stakeholders to drive results
- Demonstrated capacity to size opportunities, establish success metrics, secure stakeholder buy-in, and deliver outstanding business results
- Commitment to taking responsibility for implementing feedback and continuous improvement
- Experience interacting with client escalations
- Ability to innovate and thrive in a fast-paced, evolving company environment
- Demonstrated enthusiasm, creativity, dedication, and an open-minded approach to collaboration.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Commuter support
- Employee assistance programs
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