• Partner with the AMER PS Sales leadership team on the Implementation of our Operational framework, including leading key operational and governance cadences for the organization. • Support strategy development in partnership with CSG and AMER PS&E leadership, including resourcing and capacity planning, process development, and partner scaling opportunities. • Develop and refine standard delivery processes to ensure global consistency in execution • Track and report on team KPIs and success metrics. • Support multiple PS sales leaders from pipeline creation through project delivery, including Weekly, Monthly and Quarterly Business Reviews. • Lead projects and initiatives focused on improving productivity and simplifying processes throughout the AMER PS organization. • Collaborate with stakeholders to drive execution of partner delivery efforts across a portfolio of Professional Services engagements. • Develop productive and trusting relationships with leaders and other internal stakeholders • Support the CSG AMER team in other operational tasks as needed.