• Hire, mentor, and coach a multidisciplinary squad. You’ll be responsible for building a high-trust culture where engineers are empowered to act like owners. • Partner closely with product teams to translate "big-picture" partner needs into executable technical roadmaps. You’ll ensure we ship high-quality features while managing the unique complexities of B2B integrations and public-facing APIs. • While you won't be coding 100% of the time, you will stay deeply technical. You’ll lead architectural reviews, help unblock complex debugging sessions, and ensure our stack remains scalable and resilient. • Own the "run" of your team’s services. This means establishing on-call rotations, driving down technical debt strategically, and ensuring our systems meet the strict SLAs required by our enterprise corporate partners. • Act as the primary technical point of contact for external partners. You must be able to explain complex system constraints to non-technical stakeholders and advocate for the best technical path forward. There may be some travel within North America for client meetings.